Billing
simmail bills each organization through Polar. Only an organization’s owners can buy, change or cancel its plan.
Starting out
Section titled “Starting out”Every organization starts on Free: no card, no trial. When you need more, upgrade on your account page; you pay only for the plan you choose.
Upgrading
Section titled “Upgrading”On your account page, open Plan & billing, pick a plan and monthly or yearly billing. You go to Polar’s checkout to pay. When the payment goes through, you come back to your account page and the new plan applies at once, in every universe.
Extra AI actions
Section titled “Extra AI actions”On Plan & billing, owners and admins can buy 5,000 extra AI actions for $15, through Polar’s checkout. They never expire and are used after the plan’s monthly allowance.
The billing portal
Section titled “The billing portal”Manage billing ↗ opens Polar’s customer portal, where you can change your card, download invoices and cancel. It is there once your organization has paid at least once.
Cancelling
Section titled “Cancelling”When you cancel, you keep your plan until the end of the period you paid for. Your account page shows “Canceled: … lasts until …, then Free.” At the end of the period the organization moves to Free.
Failed payments
Section titled “Failed payments”While a payment is past due, you keep your plan. If the subscription ends unpaid or is revoked, the organization moves to Free at once.
What moving to Free means
Section titled “What moving to Free means”Your universes, mail, people and logins are kept. Limits and features change to Free’s straight away, so check Plans and limits for what stops working. Upgrade again at any time to get them back.